Terms and conditions

Check In

Anytime from 2:00 PM until late

Check Out

Please check out by 10 AM

Payment

Visa, Mastercard or Amex

We accept Visa, Mastercard and American Express and use Stripe as our secure payment handler. Payments by credit card will incur a 3% fee.

Wise for international bank transfers

We also accept payment by international bank transfer using Wise.com. The fees when using Wise are tiny and usually just a few dollars.
Account Holder: MARK BANKS
Wise Account Number: 04-2021-0292769-19

New Zealand bank transfers

Account Holder: M G Banks & S A Harvey Supplejack Gardens
Bank Account Number: 03-1355-0889464-01

House Rules for Outdoor Areas and Noise

Supplejack Gardens is located in a rural residential area, and we value our community and neighbourhood please help us maintain a peaceful environment. The outdoor area is available for your use.

Privacy Policy

We are committed to ensuring that your privacy is protected. Under no circumstances will the details of guests be shared amongst individuals nor be distributed to third party organisations without prior consent.

Security

Data collected from you while making this booking will be used solely for securing your booking. We use industry-standard encryption technology that handles your sensitive information securely during the booking process.

Cancellation Policy

We strongly recommend to all our guests that they purchase a comprehensive travel insurance before commencing travel as we are unable to offer a full refund of your deposit once you are within 30 days of your arrival date.
Moving a booking to a future date may be possible. Before cancelling please contact us to discuss this option.
For bookings cancelled 31 days or more prior to your date of arrival we provide a full refund of your deposit.
For bookings cancelled 14 to 30 days prior to your date of arrival we provide a refund of 50% of your deposit.
Bookings cancelled less than 14 days prior to your date of arrival are non-refundable.

In unforeseen circumstances our apartment may become unavailable due to events outside our control. If this happens we will contact you to arrange either an alternative date for your booking or a full refund

If you'd like to discuss a possible cancellation please email us

Fair-use Policy

Unless otherwise stated, the fair and standard use of all utilities is included in the tariff for your stay.
Where unfair or excessive usage occurs the estimated cost of excess usage we reserve the right to charge this to the guest.
Examples of unfair or excessive usage include leaving appliances running for unnecessarily long periods, leaving appliances such as the heat pump running while a property is unoccupied
Please report any damage immediately and we reserve the right to charge any repairs to the guest

Internet Usage Policy

Free Starlink WiFi internet is provided for web browsing and communication.
This service is not provided for heavy streaming or downloading and the viewing or downloading of illegal content is prohibited. You're welcome to work from our cottage.

Smoking

Smoking is not permitted inside or near the house. If you smoke, please dispose of cigarette butts in a rubbish bin to help keep our property clean and safe

Guest Responsibilities

To ensure a safe and enjoyable stay for all, please adhere to the following guidelines regarding guest numbers and usage of the property:
  • No Parties or Functions.
  • The property is not to be used as a party or function venue. Only booked guests are allowed to stay at the property.
  • Maximum number of guests is 4

Pets

No Pets are allowed unless prior arrangements have been made and written confirmation has been made

Security Cameras

Supplejack Gardens has security cameras showing the driveway,

Illegal Activity

Any illegal substances found or illegal activity will be reported

Guest Responsibilities on Departure

We kindly ask that you leave everything in a clean and tidy state to avoid cleaning charges. Please ensure the following before you depart:
Dishes: Ensure all dishes are clean and put away, or rinsed and in the dishwasher.
Linen and Towels: Leave all used linen on the beds and used towels in the bathroom.
Rubbish Disposal: Dispose of all rubbish in the appropriate bins/bags provided.
Security: Lock all doors, close windows, and leave the key where you found it
Please depart by 10am so our next guests can also have an enjoyable stay.